QashMarket Seller Guidelines

Effective Date: 9 November 2025

These Guidelines form part of the QashMarket Terms of Service and align with Malaysian law, including the Consumer Protection (Electronic Trade Transaction) Regulations 2024 (CPETTR 2024). Sellers are independent micro-entrepreneurs and are responsible for their own legal compliance.

1. Seller Eligibility and Account

QashMarket empowers peniaga Pasar Malam/Pasar Tani, farmers, fishermen, ibu tunggal, roadside stalls, and students.

1.1 Account Verification

Provide accurate personal data (email, phone, address). Follow the registration flow as described in the Terms of Service.

1.2 Legal Compliance

• You are legally permitted to sell the items you list.
• Your business (registered or individual) complies with Malaysian laws.
• QashMarket provides the platform only and does not assume your legal obligations.

2. Mandatory Information Disclosure (CPETTR 2024)

Clearly display the following on your store and/or listings:

• Seller Identification: Full name or business/company name.
• Registration Number: SSM number or NRIC/Passport (for unregistered individuals).
• Contact: Physical address, email, and phone number.
• Product Description: Accurate details of the product/service.
• Full Pricing: Final price inclusive of taxes/charges.
• Terms & Conditions: Warranty, return, or refund policies if any.

2.1 Language

All mandatory disclosures must be provided in Bahasa Malaysia in addition to any other language.

3. Product Listing and Safety

3.1 Prohibited Items

No illegal items, counterfeit goods, stolen property, weapons, obscene material, or content promoting hate/violence/discrimination.

3.2 Food & Beverage Safety

Comply with the Food Act 1983 and related regulations:

• Food Handler Certificate from a KKM-recognized training provider.
• Typhoid vaccination for all handlers.
• Maintain hygiene during preparation, packaging, and delivery.

4. Transactions and Payment

4.1 Payment Method

Buyers pay sellers directly via third-party methods (e.g., Touch ’n Go eWallet).

4.2 Seller Responsibility

• Generate and manage your own payment QR/link.
• Confirm receipt of payment before fulfilling orders.
• QashMarket is not responsible for payment errors, fraud, or buyer-seller disputes.

4.3 Disputes

Resolve issues directly with buyers. QashMarket may take platform actions (e.g., suspend accounts) but does not arbitrate payments.

5. Fulfillment and Customer Service

5.1 Order Fulfillment

• State prep time, delivery/pick-up options, and costs.
• Communicate delays clearly.

5.2 Customer Service

• Respond to inquiries promptly.
• Publish and honour your refund/return/cancellation policy.

6. Research Component Consent

Aggregated, anonymized usage data may be used for PhD research. Personal identity and non-public business details will not be disclosed without explicit consent.

7. Violations

• Temporary suspension of store.
• Removal of listings.
• Permanent termination of account for severe or repeated breaches.

Note: Replace sensitive identifiers as needed and keep your disclosures accurate and up to date.